The Alfresco Chef guarantee the wood fired oven and its components to be free from defects in materials and workmanship for up to 3 years.

Please retain your receipt, invoice or any other proof of purchase for the duration of your ownership and register your oven online at

In the unlikely event that something does go wrong, we will endeavour to

  • Repair or replace faulty component parts.
  • If the fault cannot be repaired, we will replace the whole oven.
  • In the event the oven is replaced, we require the existing oven to be returned.

To make a warranty claim, please contact our customer support team by email Please note, proof of purchase will be required at the time of contact. 


The following exclusions apply to the warranty.

  • Where the oven has not been used and installed as described in this manual.
  • This includes the use of anything other than untreated hardwood for fuel and burning the oven at excessive temperatures over 450°C
  • Where the oven has been subject to normal wear and tear (e.g. oven tiles and thermometer)
  • Discolouration or heat tarnishing.
  • Water damage
  • Surface rust
  • Minor distortion or warping caused by prolonged exposure to heat, where warping does not prevent use of the oven.
  • If the oven has been altered or modified and is no longer in the condition detected at delivery of the product.
  • If the damage is the result of the use of chemicals inside or outside the oven.
  • Damage to parts not functional and decorative that do not affect the normal use of the oven, including scratches and colours differences

Spare parts are available from the Alfresco Chef.